No, at this time we do not offer phone
ordering. If you are having problems with ordering online please send us
an email at support@lillianaerin.com.
How do I place my
order?
We offer a very simple, quick and easy
shopping cart. When you have finished shopping and are ready to check out
simply go to VIEW CART/CHECKOUT in the navigation panel. This
will take you to your shopping cart where you can view all of the items and
double check your personalized items one more time!
Do
I have to pay sales tax?
If you live in the state of Ohio, sales tax will be collected at check
out.
What type of bulk
discounts do you offer?
You will have to refer to each item and
view the discounts based on quantity ordered.
How
is shipping calculated?
Shipping is calculated by weight of
each item and may vary for each manufacturer. Lillian Aerin offers a
large product range and with some items being personalized and or having longer
production time than others you may receive your item in several
shipments. After you select your state for tax you will see a button that
says calculate shipping.
If you have any
questions on shipping or need an ordered RUSH please contact us via email
before placing your order. We will help you with you place your RUSH
order! Additional fees will be added on RUSH orders.
Do you offer a
catalog?
All of our products are available
online and can be viewed 24 hours a day! Currently we do not have a print
catalog copy to mail you!
Changing or canceling
an order?
Due to the fact that we ship orders so
quickly we recommend that if you catch a mistake or decide to cancel your order
that you send us an email to support@lillianaerin.com .
If it's after 24 hours it's more than likely that your order has been processed
and is scheduled to ship! If it's a personalized product it is all ready
been submitted for processing and can not be canceled! Remember
personalized items can not be returned! Of course unless it's a
printing error on our end!
Refunds- A refund will be issued if an item that has been ordered has been discontinued. We do our best to keep up the website current but there are times when a product may have been discontinued but is still active on our website. You will receive a full refund and a coupon code good on your next purchase.
Return Policy:
Due to a large number of our items being personalized the following items can not be returned. Please double check your order for spelling before placing your order. All items will be personalized as requested on the original order. If you catch a mistake after you place your order please send us an email immediately at support@lillianaerin.com. If you find the mistake after 24 hours let us know and we will do our best to correct the error but after 24 hours we can not guarantee your order has already not been processed.
personalized tee's
personalized favors
personalized gifts
personalized lunchboxes
custom tutu's
Favor Returns:
You
can return most anything within 30 days – for any reason! We want you
to be absolutely delighted with your purchases, but we understand that
sometimes returns and exchanges are necessary. So, if for some reason
you are not completely satisfied, we offer the following easy return
policy:
First, please request a Return
Authorization Number (RAN) within 30 days of receipt of shipment by
emailing support@lillianaerin.com. Please specify whether it’s a refund or replacement, the reason for the
return or refund, the number of items that need to be replaced and the
amount if it is a refund. Your request will be reviewed within 24
business hours. Please note that all returns must be received
within 30 days from the shipment date. No items will be refunded or returned after the 30 days.
For your protection, please use a trackable shipping company such as, FedEx or UPS. Your tracking number is your receipt that you've returned the package to our warehouse. If you do not use a tracking shipping company and we do not receive the return, we are not responsible for any credit or loss of the shipment.
As added insurance we recommend you insure your package in case of damaged delivery. We will not refund any package that is damaged when received by our warehouse. Please do not return partial items as you will not receive partial refund. All items being returned must be in there original packaging and be unopened.
Customer is responsible for all returned shipping costs. Lillian Aerin & Co. is not responsible for any shipping fees for returned items.
