No, at this time we do not offer phone
ordering. If you are having problems with ordering online please send us
an email at support@lillianaerin.com.
How do I place my
order?
We offer a very simple, quick and easy
shopping cart. When you have finished shopping and are ready to check out
simply go to VIEW CART/CHECKOUT in the navigation panel. This
will take you to your shopping cart where you can view all of the items and
double check your personalized items one more time!
Do
I have to pay sales tax?
If you live in the state of Ohio, sales tax will be collected at check
out.
What type of bulk
discounts do you offer?
You will have to refer to each item and
view the discounts based on quantity ordered.
How
is shipping calculated?
Shipping is calculated by weight of
each item and may vary for each manufacturer. Lillian Aerin offers a
large product range and with some items being personalized and or having longer
production time than others you may receive your item in several
shipments. After you select your state for tax you will see a button that
says calculate shipping.
If you have any
questions on shipping or need an ordered RUSH please contact us via email
before placing your order. We will help you with you place your RUSH
order! Additional fees will be added on RUSH orders.
Do you offer a
catalog?
All of our products are available
online and can be viewed 24 hours a day! Currently we do not have a print
catalog copy to mail you!
Changing or canceling
an order?
Due to the fact that we ship orders so
quickly we recommend that if you catch a mistake or decide to cancel your order
that you send us an email to support@lillianaerin.com .
If it's after 24 hours it's more than likely that your order has been processed
and is scheduled to ship! If it's a personalized product it is all ready
been submitted for processing and can not be canceled! Remember
personalized items can not be returned! Of course unless it's a
printing error on our end!
